Applications
Chatbot
Chatbots range from simple rule-based systems (if user says X, respond with Y) to AI-powered conversational agents using LLMs. They are deployed for customer service, lead generation, IT helpdesks, and information retrieval across web, mobile, and messaging platforms.
LLM-powered chatbots have dramatically improved conversation quality, handling diverse queries naturally. However, they require careful deployment: hallucination guardrails, topic boundaries, and escalation paths to human agents are essential for production use.
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Related Terms
Applications
Dialogue System
AI system designed to carry on natural, coherent conversations with human users.
Core Concepts
Natural Language Understanding (NLU)
AI's ability to understand and interpret human language meaning and intent.
Applications
Multi-turn Dialogue
Conversations involving multiple exchanges where the AI maintains context across all prior turns.
Applications
ChatGPT
OpenAI's consumer conversational AI assistant, launched in November 2022, built on the GPT family of language models and trained with RLHF to follow instructions, maintain conversational context, and decline harmful requests.